At KBG Foods & Supply, we are committed to providing high-quality food products and essential supplies to our franchise partners and business clients. We understand that in the fast-paced food industry, accurate and timely deliveries are critical. While we strive for perfection in every order, we know that issues may occasionally arise. This Return & Exchange Policy outlines our process for handling such situations fairly and efficiently.

1. Eligibility for Returns & Exchanges

Due to the nature of food and perishable items, we only accept returns or exchanges under the following conditions:

  • You received the wrong product, quantity, or variant.
  • The item was damaged or spoiled upon delivery.
  • The product was expired or defective at the time of opening (for packaged goods only).
  • You received a product that was not included in your confirmed order.

All issues must be reported within 24 hours of delivery to be eligible for a return or exchange.

2. How to Request a Return or Exchange

If you encounter any issues, please follow these steps promptly:

  1. Notify us within 24 hours of receiving your order.
  2. Contact us at contact@kbfoodnetwork.com or submit a support request through your partner dashboard at www.partners.kbfoodnetwork.com.
  3. Include the following details:
    • Order ID
    • A clear description of the issue
    • Photos of the product and packaging (if applicable)
  4. Our team will respond within 1 business day with the next steps.

If approved, we will arrange a pickup or return drop-off and process a replacement or credit note based on availability and your preference.

3. Non-Returnable Items

Certain items cannot be returned or exchanged:

  • Fresh produce not reported within the 24-hour window
  • Opened or used items (unless defective)
  • Custom-made or specially processed items
  • Products returned without prior authorization

4. Refunds & Credits

  • If a replacement is not available, we will issue a credit note or refund.
  • Refunds are processed within 5–7 business days via the original payment method.
  • Franchise partners may opt to apply credits in their next billing cycle.

5. Our Quality Promise

Every item shipped by KBG Foods & Supply goes through strict quality control. Your satisfaction and operational efficiency are our top priorities. If something goes wrong, we are here to make it right.

6. Contact Us

If you have any concerns about your order, our team is ready to assist you.

Thank you for partnering with KBG Foods & Supply – powering your kitchen with consistency, quality, and care.